Service Offer Agreement

Insurance and Risk Advisory Services Agreement

Last Updated: 2026

This Service Offer Agreement ("Agreement") defines the terms and conditions under which Insurance Broker Kompetenz ("Company", "we", "us", or "our") provides insurance brokerage, consulting, and risk management services through the website thekompetenz.com.

By accessing our services, submitting a request, or engaging with the Company, the client ("Client", "you") agrees to the terms outlined in this Agreement.

1. Scope of Services

The Company provides professional services including:

• Insurance brokerage services
• Risk assessment and analysis
• Design of insurance and reinsurance programs
• Market placement of risks
• Advisory and consulting services
• Claims support and сопровождение

All services are provided on a non-binding basis until formal agreements with insurers or reinsurers are concluded.

2. Nature of the Offer

All information presented on the website, including proposals, analyses, and recommendations, constitutes an "invitation to engage" and does not represent a legally binding insurance contract.

Binding obligations arise only upon execution of formal agreements between the Client and relevant insurance or reinsurance providers.

3. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information related to risks and insurance needs
• Disclose all material facts that may affect underwriting decisions
• Review all insurance documentation carefully
• Comply with applicable laws and regulations

Failure to provide accurate information may result in denial of coverage or invalidation of insurance policies.

4. Fees and Compensation

The Company may receive compensation in the form of:

• Brokerage commissions from insurers
• Service fees agreed with the Client
• Consulting or advisory fees

All applicable fees will be disclosed to the Client in accordance with regulatory requirements and agreed terms.

5. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for:

• Decisions made by insurers or reinsurers
• Denial of claims by insurance providers
• Indirect or consequential losses
• Losses resulting from inaccurate Client information

The Company acts as an intermediary and does not assume underwriting risk.

6. Confidentiality

The Company ensures confidentiality of all Client information and processes data in accordance with its Privacy Policy.

Information may be shared with insurers, reinsurers, and professional partners strictly for the purpose of service delivery.

7. Regulatory Compliance

The Company operates in accordance with applicable insurance laws and international standards governing brokerage activities. Services are provided in compliance with regulatory frameworks applicable to the jurisdictions in which the Company operates.

8. No Guarantee of Coverage

The Company does not guarantee:

• Availability of insurance coverage
• Acceptance of risks by insurers
• Specific pricing or policy terms

All insurance placements are subject to underwriting decisions and market conditions.

9. Duration and Termination

This Agreement remains in effect while the Client uses the Company’s services.

The Company reserves the right to suspend or terminate services in cases of:

• Violation of this Agreement
• Provision of false or misleading information
• Regulatory or compliance risks

10. Intellectual Property

All materials, analyses, and documentation provided by the Company remain its intellectual property unless otherwise agreed.

Unauthorized use, reproduction, or distribution is prohibited.

11. Force Majeure

The Company shall not be liable for failure to perform obligations due to events beyond its reasonable control, including but not limited to natural disasters, regulatory changes, or system failures.

12. Governing Law

This Agreement shall be governed by applicable laws. Any disputes shall be resolved in accordance with relevant jurisdictional procedures.

13. Contact Information

For any inquiries regarding this Agreement:

Insurance Broker Kompetenz
Website: thekompetenz.com
Email: info@kompetenz.kz