Technology, Media & Telecommuni­cations

Start with the operating chain, not a list of policy sections

For Technology, Media & Telecommunications, insured values alone do not explain loss severity. A sound review follows the flow of revenue, service and contractual obligations through sites, systems, suppliers, customers and key people. It tests what happens when one node fails, how quickly the failure spreads and which costs are immediately incurred. This reveals dependencies that a conventional schedule of assets may miss.

Kompetenz converts the map into a placement brief. The brief distinguishes physical damage, liability, interruption, extra expense and contingent loss. It records who owns each exposure, which contract transfers or retains it, which policy should respond and what evidence will be needed. That discipline reduces overlap, closes gaps and gives underwriters a coherent reason to support broader terms.

Coverage design must reflect the loss mechanism

The central coverage question is how service interruption, privacy liability, technology errors and dependency failure develops in practice. Definitions, triggers, exclusions, sublimits, waiting periods and valuation clauses are reviewed together rather than separately. A broad headline limit can still deliver a weak outcome if a critical dependency is restricted, a valuation basis is inconsistent with reinstatement, or the interruption period ends before recovery is realistically possible.

Deductibles are tested against loss frequency and liquidity. Limits are tested against credible scenarios, not budget convenience. Extensions are ranked according to operational relevance. Where several insurers or policy sections may respond, the programme defines notification and coordination rules before a loss, preventing avoidable debate when time matters most.

Business interruption and financial resilience

Interruption protection is designed from the profit mechanism. The review separates continuing costs, variable costs, mitigation expenditure, delayed revenue and customer-retention expense. It tests the maximum time needed to restore property, technology, suppliers, approvals and demand. Where dependency exposures are material, contingent interruption and extra-expense wording are examined with the same care as direct damage.

The resulting model supports the declared amount, indemnity period and sublimits. It also gives management a practical recovery tool: the same assumptions used for insurance can inform continuity plans, alternative capacity and emergency procurement. Kompetenz challenges optimistic restoration assumptions so that the programme remains credible under a complex loss.

Governance through the policy cycle

Risk changes between renewals. Acquisitions, new contracts, asset upgrades, outsourcing and shifts in revenue concentration can make the original submission obsolete. We establish a concise change protocol: which developments must be reported, who updates values and dependency maps, and when new wording or insurer approval is required.

Before renewal, claims and near misses are reviewed for structural lessons. Control improvements are connected to the underwriting narrative. Options are compared on coverage quality, security, claims capability and total retained cost, not premium alone. Management receives a decision record showing what is protected, what remains retained and which actions are required.

How Kompetenz adds value

• Translates operating reality into an underwriter-ready risk narrative.
• Builds limits and deductibles from scenarios and cash-flow tolerance.
• Negotiates definitions, extensions and claims protocols around material exposures.
• Coordinates engineering, legal, financial and operational evidence.
• Advocates from first notification through adjustment, negotiation and settlement.